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CAFM Office Hours with Jen Pearson, CAFM (April 2023)


The concept of “office hours” goes back to a ritual from academia. It’s that time students knew that for a couple of hours, at a specific time and cadence, they could stop by a busy professor’s office, ask for advice, explore an idea, unpack a challenge, and generally get unstuck by receiving the guidance they needed from an expert.  Now, you too can take advantage of Office Hours!  Instead of professors, you’ll meet with a busy, knowledgeable, connected CAFM who has set time aside just for you and your fellow candidates. You’ve set your sights on earning your CAFM, and your Office Hours Host can help. 

In this session, Jen Pearson, CAFM will:
showcase her career journey and experiences
teach a 10-minute insider lesson on one competency 
discuss 4 practice questions (after you give them a try)
share her favorite test taking pro-tip 
engage in open dialogue to answer your questions

Meet Your Host:  Jen Pearson, CAFM is Vice President of Client Experience with LeasePlan USA, one of the world’s leading fleet management and driver mobility companies, where she defines and executes Client Experience business strategy while leading a large, cross-functional department including multiple business units supporting the management of more than 300 clients with nearly 300,000 vehicles on the road.  Jen originally joined the automotive industry as a Client Service Representative with Merchants Fleet Management in 2012. After gaining 3 years of valuable experience in fleet management, Jen made the move to LeasePlan to take on the role of Account Manager. Quickly exceeding all customer experience goals and service expectations, Jen earned steady advancement into more challenging leadership roles, including Senior Account Manager, Client Consultant, and Dedicated Account Director. As a Certified Automotive Fleet Management Executive with more than 10 years’ experience leading high-performing teams, enhancing the customer experience, and driving sustainable revenue growth, Jen is known for her tireless commitment to doing right by every customer, every time. She consistently leverages deep fleet management expertise, analytical skill, and collaborative teamwork to translate sales and service strategy into action, exceed multi-million-dollar sales goals, and empower clients to thrive. Known as a masterful strategist, positive change agent, and inspiring leader capable of implementing best practices, Jen is a key part of LeasePlan’s leadership team.

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